Impact of Technology on Productivity of Public and Private Sector Banks in India

The paper examines the impact of technology on productivity of public and private sector banks in India. The paper uses secondary data from annual reports of two private and public sector banks. Banks with largest market capitalization; Banks with largest market capitalization; SBI, PNB, HDFC and ICICI were selected for the study. Fourteen years data from 2004 to 2017 was analysed through paired t test. Profit per employee significantly improved for ICICI, SBI and HDFC bank. Business per employee improved significantly for ICICI, PNB and SBI. Technology has improved the productivity of public sector banks more than private sector banks.