Can Six Sigma Effective in Service Sector?
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During the past half of the century, more than 69 quality related initiatives have come into existence. Statistical Process Control (SPC), Quality Circles (QC), Total Quality Management (TQM), Bench Marking, Quality Management Systems (QMS), ISO 9000 Quality Management System (QMS) Standard and other such initiatives have created a visible impact in the business world. Quality professionals have perpetuated the ‘Keep it Simple’ formula for performance measurement over the past 70 years in an effort to have the greatest impact on businesses. The classic tools and metrics have been applied differently in a competitive environment. Six Sigma is both a philosophy and a methodology that improves quality by analyzing data with statistics to find the root cause of quality problems and to implement controls. Although Six Sigma is typically first implemented to improve manufacturing, the method can also be used in other business processes, such as product design and supply chain management. Although Six Sigma has its roots in large corporations, it can be used in small to medium-sized companies as well. Small companies are typically more agile and may have an easier time getting management team commitment, but they may have more difficulty with committing employee time and funds for training. So in present work, a case study has been selected where an attempt has been made to implement the Six Sigma strategy to small scale
sector in India and remove the fault that raises the cost of product and reduces capacity utilization.
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