Control Management and Family Business Performances

This study examined the relationship between control management and family business performances in the Malaysian context. It has two objectives, firstly was to determine the relationship between organizational credit control policy and procedures, employee development and motivation, and an intelligence collection system and the subsequent collection reports in Malaysian family SMEs. The second objective was to investigate the moderating effect of participation in decision making and work effort concerning innovation and business performances. This is a descriptive study based on 90 senior executives employed in the 90 Malaysian family SMEs firms surveyed. A correlation analysis from this study confirmed previous researchers’ observations that a high-level organizational credit control management commitment was linked with higher business performance. The results suggest that three components, credit policy, employee development, and intelligence collection systems were the most important predictor used by credit control management