A Study on Assessing the Quality of Accounting Services of Customers at Hanoi
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This study is conducted to assess, investigate the quality of accounting servicesof customers usingthem. Data were collected from surveying firms doing business which areusing accounting services provided by accounting service firms in Hanoi. The primary sources of data collected from March 2019 to December 2019 in Hanoi City.Based on the collected data, we employ both qualitative and quantitative methodology along with some tools such as descriptive statistics, Cronbach’s Alpha, Anova to analysis, evaluate and measure the quality of accounting services. The results show that there are five (5) attributes ofthe quality of accounting services. Based on the findings, some recommendations are given foraccounting service firms and Vietnam Association of Accountants and Auditors (VAA) for improving the quality of accounting services in accounting service firms doing business in Hanoi.
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