Keywords:-

Keywords: Travel Experience, Tourists’ Satisfaction, Dimensions of Travel Experience,International & Domestic Tourists, Exploratory Factor Analysis.

Article Content:-

Abstract

Due to the importance of travel experience concept this paper, aims to identify some dimensions of travel experience and measure the  satisfaction of international as well as domestic tourists regarding these dimensions. For this purpose, a field survey has been undertaken in Delhi as India’s capital from 600 participants with an equal number of international and domestic tourists. A total of 467 usable samples were collected in a convenience sampling from the New Delhi railway station. Using a structured questionnaire, data relating to the demographics and satisfaction of the tourists was collected. Following the analysis of tourists’ satisfaction across nationality, an assessment was made about the satisfaction of the visitors of this destination. The mean score of visitors’ attitude regarding their experience was analyzed. Whit the help of Exploratory Factor Analysis, six independent sets of underlying factors viz. People & Staff, Accessibility, Travel Environment, Entertainment, Infrastructure Facilities, Historic Attractions associated with travel experience were determined for further analysis. Independent sample t-test was conducted to research the effect of the nationality of the respondents on satisfaction towards travel experience. Research findings demonstrated that historic attractions, infrastructure facilities, and people & staff were the most satisfied dimensions among international visitors.

References:-

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Yal, M., Nouri, A., & Shukuhian, H. (2018). An Analysis of Travel Experience Satisfaction : A Comparison between Domestic and International Tourists. Account and Financial Management Journal, 3(09), 1721-1727. https://doi.org/10.31142/afmj/v3i9.01