IKHLASUL AMAL, Dimas Agung; DARMIZAL, Teddie; OKTAVIA, Lola; HANDAYANI, Lestari; AFFANDES, Muhammad. Design and Development of an IT Support Services Model and Applications Based on ITIL V4. Engineering And Technology Journal, [S. l.], v. 11, n. 07, p. 10823–10836, 2026. DOI: 10.47191/etj/v11i07.05. Disponível em: https://everant.org/index.php/etj/article/view/2920. Acesso em: 28 sep. 2026.