User Experience and Acceptability of the Learner Information System: Basis for Portal Enhancement
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This study evaluated users’ experiences and acceptance of the Learner Information System (LIS) by applying the Technology Acceptance Model (TAM) to examine how perceived ease of use (PEOU) and perceived usefulness (PU) shape user attitudes and behavioral intentions. Using a structured questionnaire, data were collected from 78 respondents and analyzed through descriptive statistics, ordinal logistic regression (α = .05), and the Friedman test. Results indicated that users generally perceived the LIS as easy to navigate and useful, which fostered positive attitudes and strong intentions for continued use. All demographic and access‑related predictors—such as age, sex, device used, means of access, and internet provider—yielded non‑significant effects, indicating that these factors do not meaningfully alter how users evaluate the system. However, descriptive findings revealed that smartphone users experienced slightly more difficulty compared with other device users, underscoring the need for improved mobile optimization. Users also cited issues such as system crashes, account-creation problems, limited offline features, and training gaps. To address these concerns, the study produced an LIS Portal Enhancement Plan, whose main contribution is a clear, actionable roadmap to improve system reliability, streamline workflows, and strengthen mobile-first usability to enhance overall user experience and long-term adoption.
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