Development of Motorcycle Service Application Using Design Thinking Approach and User Persona
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A motorcycle workshop, where regular maintenance and spare part replacements are carried out manually, currently lacks an application. The utilization of a manual system sometimes leads to operational challenges within the workshop, encompassing difficulties in spare part inventory tracking, transaction handling, and report generation. As a response, the author endeavors to develop an application for the motorcycle workshop. The chosen approach involves Design Thinking and user personas, with the aim of identifying core issues and user preferences. This process encompasses five stages: empathize, define, ideate, prototype, and test. The initiative commences with a user persona approach to gain insights into the potential users of the application. The achieved outcomes result in an information system design that can assist the company in addressing issues, such as service data management and service reports that are highly valuable for business development.
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