Andenyang, Ifu Ahmadu, Ahmad Zainal Abidin bin Abd Razak, and Nek Kamal bin Yeop Yunus. “Determining Mediating Effect of Customer Satisfaction in the Relationship Between Service Quality and Customer Training Intention”. Account and Financial Management Journal 3, no. 09 (September 22, 2018): 1728–1731. Accessed April 19, 2024. http://everant.org/index.php/afmjh/article/view/231.